Tracking not working? Let’s fix that!

• As soon as your order is on its way, we’ll send you a shipping confirmation email.
• Please note that for smaller shipments, tracking updates might not appear at every step — in some cases, the tracking will only update upon delivery.
• No worries: if you’ve received a shipping email from us, your order is definitely on the move and will reach you soon.
• If you have specific questions, feel free to contact us at: support@tattzero.com

My order hasn’t arrived. What can I do?

• As soon as your order ships, you’ll receive a confirmation email from us.
• Sometimes, UPS may take a little longer than expected to update tracking or deliver — unfortunately, this is beyond our control (we wish we could speed them up!).
• In most cases, the package is simply delayed, not lost — and it does arrive safely.
• If you have any concerns or specific questions, feel free to reach out to us at: support@tattzero.com

Where do we ship, and what’s the cost?

• We currently ship within the European Union (EU) only. Delivery to your doorstep in 3–6 business days.
• Shipping fee: €3.90→ Free shipping on orders over €33

Need to Change Your Delivery Address?

• If your order hasn’t been shipped yet, we can update the delivery address for you.
  Just send an email to support@tattzero.com, and be sure to include:

  ✅ Your order number
  ✅ The incorrect delivery address
  ✅ The new (correct) delivery address

• If your order has already left our warehouse, we unfortunately won’t be able to cancel or modify it.
• However, you can try contacting the courier directly to see if they can reroute your package. If the courier is unable to make the change, the package may be returned to us.
• If that happens, don’t worry — just reach out to us at support@tattzero.com and we’ll be happy to help 😊